Whilst being mindful of the need to be ‘professional’ our staff are recruited for their sense of humanity, their common decency and their fascination with people.

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We trust our staff to be wise decision-makers who use their common sense without having to refer back to managers.

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The world is not a well-ordered place and people’s needs fluctuate. If we measure our performance by how well-ordered we are we measure the wrongs things. We should measure how well we meet a fluctuating need through our flexibility.

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We believe that most things are possible and we look for ways of saying ‘Yes’!