Care in Wales Ltd. aims to help clients stay independent and safe in the community for as long as possible and to improve their well-being. We do this by working you, your family and social services to organise the appropriate level of care.
Working with us means we can personalise the care and support you receive, and offer you
flexibility, choice, and control.
We keep records on you so we can:
Care in Wales Ltd. and Local Authorities and Health Boards, collects and processes personal information about you. The Local authorities are registered as data controllers under the Data Protection Act 2018 for all clientele referred in this capacity. Care in Wales Ltd. operates as the data controller for all private clientele.
This privacy notice broadly explains what information we collect, the purpose for processing it, and the types of personal information and who we may share it with.
It applies to all personal information collected for or on behalf of the all our local authorities, health boards and private clients whether by letter, email, face-to-face, telephone, online or any other method.
By processing, we mean the organisation, retrieval, consultation, use and deletion or destruction of information and its disclosure for tasks to be carried out in the public interest or for the provision of health or social care services.
Your personal information is only used for a specified purpose(s) but if we intend to use it for any other new purposes we will normally ask you first. Your information will be presented in an anonymised form which does not identify you for another purpose such as improving and developing services.
We will only share information where it is appropriate and legal to do so. We may also share
information, for example, if there is a risk of serious harm or threat to life, for the prevention
and detection of fraud or crime, or if we are required to do so by any court or law. Where this is necessary, we are required to comply with all aspects of the data protection laws.
Where practicable and reasonable we will always seek to inform you of any significant proposed changes to how we process or intend to process your personal data.
The categories of personal information that we collect and use may include the following:
We may also collect and share additional information known as ‘special categories of personal data’ where appropriate including:
We may collect information about you in various formats, for example by letter, email, face-to-face meetings or visits to your home, telephone, or online forms.
To meet our statutory obligations under law, as well as to provide you with a service where appropriate, we may need to share the information you provide us with other professionals such as:
We will only share your information with other service providers, contractors and/or partner bodies where it is necessary:
We will strive to ensure that any personal data in our care will be kept safe and that where your information is disclosed to a third party, we will seek to ensure that the third party has sufficient systems and procedures in place to prevent the loss or damage of personal data
We will not use your personal data for third party marketing purposes without your prior
We will only keep your information for as long as is required by law and to provide you with the necessary services in line with our stated retention policy.
You have the right to request a copy of the information that we hold about you.
The Data Protection Act 2018 also gives you additional rights that refer to how the Local
Authority holds and uses your information.
Consequently, under certain circumstances, by law you have the right to:
For more information about how to submit a Subject Access Request please contact:
post: Care in Wales Ltd., 13 High Street, Barry, Vale of Glamorgan, CF62 7EA
Please send an email to this address for further details:
post: Care in Wales Ltd, 13 High Street, Barry, Vale of Glamorgan, CF62 7EA
phone: 01446 741 905
The Information Commissioner is the UK’s independent body set up to uphold information
rights. If you have any concerns regarding our privacy practices or about exercising your Data Protection rights, you may contact them:
post: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
phone: 0303 123 1113 or 0162 554 5745
Changes in your circumstances You must notify us immediately if there are any changes in your circumstances and personal details so we can maintain an accurate and up to date record of your information.