Knowing exactly which clients have the warmest houses - the kind of intel MI5 could only dream of. Becoming a part‑time weather forecaster  - because the Met Office has nothing on your lived experience. Finding parking without walking too far in the cold  - a triumph worthy of a slow‑motion victory montage. The battle of getting your coat and warm layers off every time you walk into a house - and back on again to head out, all done at record‑breaking speed so you’re not late for your next...

Dear Team, As the year draws to a close, I want to extend my heartfelt thanks to each of you for your hard work and dedication. Whether you celebrate Christmas, another holiday, or simply enjoy the season in your own way, I hope you have time to relax, recharge, and enjoy some well-deserved rest with your loved ones. Wishing you all peace, happiness, and a wonderful holiday season! Isabel Annwyl Dîm, Wrth i’r flwyddyn ddod i ben, hoffwn estyn fy niolch diffuant i bob un ohonoch am eich gwaith...

We’ve had our annual team building sessions over the past few weeks. Seems our staff are better at bantering than bowling, quicker at firing off jokes than firing darts, and sharper at posing than putting. Swipe for the evidence Rydym wedi cael ein sesiynau adeiladu tîm blynyddol dros yr wythnosau diwethaf. Mae’n troi allan bod ein staff yn well am bantsio na bowlio, yn gyflymach wrth daflu jôcs na thaflu dartiau, ac yn well am boso na phwto. Sgroliwch am y dystiolaeth #CareInWales  ...